Philips India — philips led tv model : 50pfl6870/v7 a18

Address:

Nashik, Maharashtra, 422003

Dear team,
With reference to complaint no. Aur[protected]
This is namrata dargude from nasik, maharashtra.
Last year 27 february, 2017 i bought philips led tv model : 50pfl6870/v7 a18 and as discussed with dealer of the showroom he told me i will get 3 years warranty on tv.
Now since few month i am facing issues with inbuilt videocon d2h connection. I have raised 3 complaints two times videocon engineer resolved issue by putting some packing in backside panel of tv but last time he asked me to contact phillips and ask for some part replacement (Out of 3 times 2 times i got charged for the service as it was after one year of my purchse)
I have few questions for you:
1) when dealer told me i have three years warranty on tv as discussed with your team why should i pay for phillips engineer service charge (I. E. 1100 inr) & videocon engineer (I. E. 250 inr)? This is we consumers call it as hidden charges.
2) also i have raised a complaint (Complaint no. Aur[protected]) but they are saying it will take 12-15 days for that spare part to come.
3) also if this new part which is they are going to replace if it will again have issues after one month again i have to pay the phillips engineer service charge (I. E. 1100 inr)? Why?
I am really afraid of your service after sale by your chargable service and parts guarantee with time consuming for parts replacement.

Please resolve my issue that for how long i have to pay for your spareparts fault?