Philips India — Request for my led 40 pfl 4958 panel replacement | |||
I have very bad experience I buy the TV after one year TV panel is not working properly . Just for one year use I have to spend 40, 000/- because I choose the Philips brand Dear Sir I had bought the LED 40 PFL 4958 from Shree Ram Electronics Vishrantwadi Pune Maharashtra in Aug/sept 2014 I booked the complain to customer care twice complain No.PRUN[protected] dt 6th Auguest 2016 & PRUN[protected] DT 12/08/2016. Complain is like that the TV picture are not appear clearly half the screen show white and half is black and get some line on screen.As per you service engineer there is some problem with the panel. I request them to change it but unfortunately they told me that my warrant period is lapse. The panel cost is Rs.18000/- which I asked to pay. I bought the TV of Rs.380000/- for that I took the loan from Bajaj Finserv Ltd.& paid the EMI in 12 months. Now again if you ask me to pay Rs. 18000/- which is not affordable to me. so my request is that please extend my warranty & replace the panel. In 2015 you are started the to giving the warranty for 3 years so why are not giving the present customer. Being such big brand product I should get the service from you because customer is believe on your product. If you denied me to give me service I will be very upset. I know your any produce is having long life 10 years but if ask me to pay Rs.38000/- for LED just for 2 years it is not justify. So my humble request is to replace my panel with free cost. I am sure if after sales marketing you have not given the proper service nobody will buy your product. Requesting all Don't buy the Philips brand. No customer care. Need please see the compliant box Regards Frustrated Customer [protected] Was this information helpful? | |||
Philips India customer support has been notified about the posted complaint. | |||
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