[Resolved]  Phone Pay — amount showing received 2500 successful but not credited in bank account

Address:

Warangal, Andhra Pradesh, 506003

Yesterday my brother transfered rs. 2500/- through phonepe it was showing that transaction was successful with transaction id p1911131256089516972662. And utr no.[protected]. But actually amount was not credited in my bank account, when i raised a complaint regarding this issue they are saying that amount was credited in bank account. But actually not credited. When i enquired my brother in his phonepe also it is showing that transaction was succesful. Still now the amount was not credited in my bank. For conformation yesterday i took a mini statement in atm. But in that also amount was not reflecting. Please find the attachments