[Resolved]  Pickme — complaint about a handset that hasn't been returned yet by PICKME India

Address:

Mumbai City, Maharashtra

Hello Sir, my name is Bhushan Patil we had purchased a mobile handset of XOLO Q700S on 11th July from a showroom o[censored]NIVERCELL SYNC situated in SION Circle.We were offered a insurance of PICKME company. The insurance was in the name of my younger brother NUPUR PATIL The handset had a manufacturing defect so we called foe the PICKME service. The service boy came on 31st of July to pick up the handset and we were promised that the handset would be returned within a period of 10 days. Now its been over 1 month we haven't received our handset. We have been calling the PICKME service center since 15 days and everytime the customer care person says we will receive our handset after two days and so on since 15 days and we haven't received our handset yet. Also we contacted the service center where the mobile is said to be sent for repairing and the people there say that its been repaired and sent to the PICKME center. And when we ask the PICKME service center they say there is no such handset at their center. It is turning into a financial as well as mental harassment to us as we are spending a lot of money and time by calling the service centers. Please see to it that we are given the proper justice. thank you