Pickme E-solutions India Private Limited — Awaiting mobile phone for the last 6 months post approval on case

Address:

Mumbai City, Maharashtra

Name: Robin Abraham Case No.: [protected] I got a accidental damage and water damage insurance (PICKME E-SOLUTIONS) when I purchased my HTC Desire 500. The phone got damaged in an accident in January 2015. I called and got a a pick up arranged for the damaged phone in the first week of January 15 and post verification for the PICKME E-SOLUTIONS team got a confirmation SMS (Screenshot attached) that my case was approved. Since then this has become a service nightmare for me. Its been 6 month and more than 15 - 20 phone calls to you CS still you have not been able to get my mobile phone repaired. Every time i call i get an explanation that your case has been approved(since Mid January 2015) but the insurance company is not clearing the payments. 6 months after the case being approved you guys are still not able to get the amount cleared even after the case being approved and the last time i spoke to one of your managers after struggling for an hour with your customer care exe., he had the audacity to tell me the best he can do is return my mobile or else ill have to wait for another 8 to 10 days (Mid April). So all you could do is just return my phone without replairing they your shouldn't have made mw wait for so long. Then when i call after 10 days your executive tells me that ill have to wait for another 20 working days. Seriously if you cant meet your customer expectations atleast have the courtesy to let them know in the first 15 - 20 days and not treat them as fools and take advantage of their helplessness. Based on the last three conversations this is how the commitments went July 1 week - Pickme (Your mobile phone will be delivered to you by 20th July 15) this his happen rather i get a call that there is a delay an the phone would be delivered on 28th July 15. 31st July: I call again to check why my phone has not been delivered and the Pickme customer care executive says the amount had not been released by the insurance company so it will take time and should be delivered by 7th August 2015. To this when i ask them to share a concrete confirmation via email of SMS they say they cant do it. This is been the story for the past 6 months and the worst part is the customer care executives just hang up on you if they get bored or not interested in talking, exactly what happen to me previously and also on the call with the CS team on 31st July 15.