Pickme — I have not got my cell phone samsung galaxy s4

Address:

Surat, Gujarat

My cell phone had been broke down on 10/04/2015. I raise a pick up service and they took my cell phone on 11/04/2014 and till today i.e. 19/05/2015 there is no update of my cell phone. when i called customer care they said 7 day. then again i called after 7 days they told more 7 day and after 7 day they told me that your loan is approved and when i called today i.e. 19/05/2015 they told me that your loan is still not approved. Please help me my cell is with them only till today's date. please help me.{The following estimate was given by pickmeindia but still no further process is done}