PickMe India — Htc desire 826 (Mobile)

Address:	Thane, Maharashtra, 411018
Website:	www.pickmeindia.com

Sir I am currently living in Pune. I purchased a mobile(htc desire 826) dated on 26/05/2015 and on the same date I got my phone a insurance of rs. 1599 from PICKME E-SOLUTIONS INDIA PRIVATE LIMITED. I am living in my college hostel and recently why walking in the room my foot banged into the table and my phone which was in my pocket fell down by my sudden reaction. The phone fell on the floor and its back panel got a little bit damaged plus its display. Later on I called the pickme company and after making 6 to 8 calls and talking to different executives the refused to pass my claim. They all gave me useless reasons for not passing my claims. Firstly one of the executives told me that the back panel of htc comes in accessories so it wont be insured and than other one told me that claim is only given when there is some internal damage and external damage is not covered and they even told me that you have changed your statements several times whereas in reality I never changed my statements and when I asked them that if I have changed my statements than please play my recording or give me some kind of proof but they refused and when I asked them that I wanted to talk to their seniors than they told me that it is the rule of the company that they don't transfer calls to seniors and you wont get your claim.