Pickme — Mobile picked on 26th of March 2015 yet to be given back

Address:

Pune, Maharashtra

I had taken pick me insurance along with my new phone in December 2014. Unfortunately the screen of phone got damaged and I had given phone to pick me representative on 26th of March 2015. For two month we followed and we received some of very contradicting replies. 1st by customer care representative: The phone is repaired but the claim is yet to be approved. 2nd by local official in Pune: The service centre is not repairing the phone. in June 3rd week got reply from local representative that the phone is repaired but they lost the battery and the phone will be delivered in 2 days after battery is replace. July first week: got response that the battery is not available in market. July 2nd Week: got response that in two days battery will be received: Since then the mobiles of the local representatives are switched off and the customer care representatives are not picking up the calls. Seems to be a big scandal going on by the company where the insurance is sold to customers through collusion with local cell phone sellers and whenever there is any claim the cell phones are collected from customers and on context of one excuse or another the cell phones are not returned. Such cell phones can be used by any one for any illegal work since they are kept with company/service centres/company representatives for longer period of time.