[Resolved] PickMe / PickMeIndia.co.in — Undue delay in providing service | |||
My smart phone as "XOLO Q1000 OPUS" which was insured with "PICKME eSolutions India Pvt. " on dated 25th January 2014, suffered damage within 6 months of sustaining damage due to an accident. The insurance company was contacted and same was picked up by Pick Me India buddy(representative) from my home, on the 21st July 2014. I was told that the phone will be delivered to me after about 15 days after repairs. Now its 1 1/2 months completed, I haven’t seen my phone, even after my follow-ups no positive answer and they are unable to give me any firm idea on when I can received the phone back after repairs. Numerous phone calls to the insurance company has yielded no results and the status still remains the same. The website link for tracking complaint does not work and hence one has to depend on the call center who are equally clueless. My mobile number: +91 [protected] and my name is Archana Atul More. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I m so sorry sir but some problems of my company but if you will give one more chance so I will proof my company .whatever you face a problem.
Reply
Even I have the same Problem, it has been more than 2 Months, and still they want more 15 Days. And the Customer care persons only reads the Script given to Them. They even Don't have any seniors on their floor with whom we can speak.
Contact No - [protected]
Title: Claim-[protected]-1
Employee: Mayank Singh (South MH ASE)
Customer: Simmurthy Megham
Type: Customer PICKUP
State: Step 4: Approval Status (Pending/Received)
Start Time: [protected]:30 PM
Created By Rajesh
Completed: No
Complete Time:
Street: 59-Vasant Vihara, Shivaji Housing Socitey Newar lala lacapataray boys Hostel Behind marayata Hotel Shivaji nagar Pune . Alt no-[protected]
Area:
City:
Pincode: 411016
Landmark:
State:
Country:
Approved: Yes
Contact No - [protected]
Title: Claim-[protected]-1
Employee: Mayank Singh (South MH ASE)
Customer: Simmurthy Megham
Type: Customer PICKUP
State: Step 4: Approval Status (Pending/Received)
Start Time: [protected]:30 PM
Created By Rajesh
Completed: No
Complete Time:
Street: 59-Vasant Vihara, Shivaji Housing Socitey Newar lala lacapataray boys Hostel Behind marayata Hotel Shivaji nagar Pune . Alt no-[protected]
Area:
City:
Pincode: 411016
Landmark:
State:
Country:
Approved: Yes
GT-I9300 Estimate
Kindly update on the same as it's almost 5 months since I have been struggling to get the things done. Is this what you guys call customer support or customer care . Really pathetic servicesCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
9%
Complaints
239
Pending
0
Resolved
21
+91 22 2828 0213
+91 92 2222 4040
+91 22 2828 0215
2nd Floor, A-One Complex, Jagmohan Compound, Dahisar Check Naka, Kashimira, Mira Road (E), Mumbai, Maharashtra, India - 401101
View all PickMe India contact information