Pickme — staff not cooperative and wrong complain filed

Address:

North Goa, Goa

My phone was in the pocket, and while riding a bike came across me and at the same time when i tried to miss to make an accident my cell fell from my pant pocket and d phone camera is damaged, when i call up customer care ms Zara and Rahul spoke to me and were very rude saying about looks like u don know how ur phone fell down n talking about negligence, wanted to speak to the director but they refused saying they don have the number and cannot connect too. She made me hold for nearly ten minutes and then cut d phone at ones by not responding, i want to move forward to get solution and take immediate action towards this problem. i need to get my phone done from you as i have paid enough for it and this is a serious matter to me. i want an immediate reply to this. i would like to speak to the senior most person so please forward me the number and mail address too.