Pickme — Waste of time.

Address:

Hyderabad, Andhra Pradesh

Really I am not able to understand where to start about this Company ( Pick me India sorry pinch me India). This is Kishan rao here, one of pick me India's exhausted customer. I met with an accident, my new SONY EXPERIE ULTRA T2 device screen damaged. I am not at all bothering about that accident but being a customer of Pick me India hurting me a lot. Here is the great customer experience which I have gone through . 1. They picked my device after 3 days of complaint ( It's not like that what they mentioned on website next day pick..etc) 2. When ever I made a call to customer care I used to be in line for more than 20min to connect with Pick me India great customer care department. Customer care department doesn't have much information and they repeat same thing again and again. Most of the time they say it's company rule. 3. When pickme buddy come to collect the device, he promised me 15 days of delivery time later I come to know that 15 days for approval but not for the device delivery. Now they are asking me to wait for more 15days. 4. While I was discussing with customer care I told him that I will rise a complaint on forum, he asked me to do Instantly which hurted me a lot. I think these guys never mind about consumer forum also. Contradicting to what they promised or what is returned in Terms & Conditions written. 5. Customer care department won't provide you any ticket or reference id while we make a call to them, this shows that Pick me India not even following basic standards . I spoke to Ms. Eli, I asked her Call reference id, she said they don't have. They not even allow us to reach next level team ( She told me that she should not do that ). I have few more doubts about this Company 1.The concept is to save customers time but these guys are eating customers time. We ( Customers) never mind about your back end process so please don't try to explain me the process here ( for Pick me India). I have seen few of responses from pick me India here, mentioned all reasons for customers complaints which never solve customer problems. 2. If we buy Pick me India service, do we need to buy another devices for that 30days. ( Please suggest us how do you want us to handle this). 3. If it really takes 30days of time to deliver what did you mentioned on your website and why you are not intimating your customer about this while they do purchase. Dear Pick me India, I am begging you here in the name of god I am not expecting your excuses, I need my mobile back asap. Still If I get good service from you I will withdraw my complaint here and will give you a good feedback. My Pick me India request number : UCP[protected].