Pigeon Appliances / Stovekraft — no after sale service for product in warranty

I have ordered a "pigeon brio 2100-watt induction cooktop (Silver)" from amazon and got it on 25-jul, 2017.

I have used it for a week, but to my utter disappointment, it then stopped working.

A sr#790739 for the same has been raised approximately 10 days back. The initial response was that the technician will visit at home, and will attend my problem.

It took a great apathy to say that till date today [i. E. 18-sep, 2017] the technician (Mr. Sagar saini, mob#[protected]) has not visited. Even worse part is that though i have called him several times, he has no basic etiquette to pick up my call for this issue.

I raised the same concern to customer care again and again but no satisfactory response from them as well. It seems that pigeon as a company is reluctant enough to handle any customer satisfaction index.

I lost my hope to get it rectified. I will assume that you are willfully not delivering it with malafide intentions, i will be left with no option but widely make my observations available in all social site against you for the wrongful, dishonest, deceitful, fraudulent acts.

Thanks for your wonderful (So-called) support so far.