Pigeon Appliances / Stovekraft — no warranty service provided by company full fraud company,

Address:	Tiruchirappalli, Tamil Nadu, 620021
Website:	www.stovekraft.com

My name is sumit kumar subramanian, i have purchased a product pigeon gas stove blackline 3 burner oval - auto from snapdeal.com with order number [protected], suborder no.: [protected], on[protected], but after an year i found that the brass burner on top most part of stove (All three burner) melted and i registered a complaint on 02/07/2017 with stove kraft pvt ltd toll free number[protected], and they have issued me a complaint number 755937, and told their service mechanic will visit my place and repair it because as it was under warranty period their mechanic visited my place and told it got melted and needs to replaced and he took picture of the stove from his mobile phone and told it will be replaced in 30 days but after that day till now i have not received any call regarding service or anything from him,
When on 9/09/2017 i called the toll free number of company again and i had conversation with mr. Shibo he gave me the area manager number name anwar his mobile number is [protected] he asked me 1 day time and told me he will call back after enquiring with mechanic but it’s been 10 days i did not call me. And i called again the toll-free number and told them about this all now this time mr. Shibo gave me regional service manager number name tirupathy swamy his mobile number is [protected]
He too asked me time of 1 hour after that he is not even picking the call
What should i do i purchased the product by believing the company but they cheated and broken the trust and abused the consumer.
This whole company is fraud selling the product but not providing service but they promised me the service of product in their company catalog.
I demand an strict action against the company as they broken the consumer trust and cheated the customers and all of their product should be banned in india to save customers from getting cheated from them.
All the required document i have attached with this letter

For any clarification please call on [protected]

I did complaint on a mail id [protected]@stovekraft.com but as a fraud company they did not reply my lawyer told me to send a final acknowledgment to them so that after filling case we will not take back