[Resolved]  Pizza Hut — Complaint Against Pizza Hut Home Delivery- Gurgaon Sector 51

Address:

Gurgaon, Haryana

Complaint Against Pizza Hut Home Delivery- Gurgaon Sector 51

Had an awkward experience with pizza hut delivery today – 1st Feb’14. I booked an order at 8:30 PM to be delivered at Orchid Island, Sector 51 Gurgaon but till 10:15PM I didn’t get my order and ultimately after an argument I had to get my order cancelled. First of all thy book the order and confirm the order will be delivered shortly - the first SMS I got at 9:07PM “Dear Customer, your order has been dispatched and will be delivered shortly. Pizza Hit Delivery” but Its 9:25pm and its not yet delivered... Called them again at 9:25PM and the person on call said will check the order status from the store and call you back in 5 minutes… BUT NO CALL but an apology SMS at 9:31PM “Dear Customer, apologies your order no.[protected] is delayed and will reach you shortly. Please accept discount of Rs 500 or the order value whichever is lesser. Pizza Hut Delivery.” Again after 15 minutes I called them again but I was kept on hold for more than 10 minutes and as usual no update. Rather than getting an update I received an apology SMS again at 10:01PM “Dear Customer, apologies your order no.[protected] is delayed and will reach you shortly. Please accept discount of Rs 500 or the order value whichever is lesser. Pizza Hut Delivery.” This was the height of our patience. Called them again at 10:09 PM and again after keeping my call on hold for more than 5 minutes they said we apologize but the store says currently your area does not fall under our delivery coverage area and will surely deliver the pizza next time on time. This was ridicules at 10:25PM they are saying your area does not fall under delivery zone and the funniest thing is the Pizza hut Outlet is hardly 2 Kmt. from our residence.
Don’t understand if they have poor home delivery service, then why do they assure hot delivery. They should stop home delivery. Dominos is far far better than Pizza hut with regards to their commitment towards home delivery. Pizza hut home delivery is a BIG FAILLURE