[Resolved]  Pizza Hut — Duplicate Transaction Fraud

Address:

New Delhi, Delhi

Hi, I, Bharat Lamba, would like to complain about the recent duplicate transaction by Pizza Hut, Anupam market Saket on 3rd Aug 2014. So at first when I saw my Credit card statement, it showed a duplicate transaction of Rs.1, 372, which I thought is a mistake from Standard Charted Bank. I verified from the bank through an email (Email attached) and they confirmed that Pizza Hut claimed the transaction twice. Now the issue is, I signed on only one slip and they should have realized that the transaction was duplicate before claiming it twice. Secondly, fortunately I checked my Credit Card statement and if I would not have, the transaction would go unnoticed and they would have ended up charging me twice. Please could you help me to go legally on this issue because this can be a very big issue for other customers of Pizza Hut. To top off the cream, when I claimed the duplicate transaction from the outlet. At first I was told that it was a Bank issue and they did not swiped it twice. After confirming from the bank, it ended up to be Pizza Hut's fault. I visited the outlet four times but they acted as if they were least concerned about the issue. Today after 5 weeks, my frustration reached to the heights and they say that they have done their part and insisted me to go to the bank and claim from them. Was it really my fault to have dinner at Pizza Hut. Firstly there was a duplicate swiping from their side. Secondly they ended up not agreeing to the transaction. Thirdly its been 5 weeks and the money is still not refunded. I request you to please guide me to go legally against them as this could be a big issue for other customers who are least bothered to check their Credit/Debit Card statements. I would also like raise the issue in Media so that every Pizza Hut customer should be aware of this fact. Name - Bharat Lamba Credit Card Number - [protected] Bank - Standard Charted Date - 3rd Aug 14 Amount - Rs. 1, 372 Venue - Saket Outlet Issue - Duplicate Transactions claimed by Pizza Hut Ph No. - [protected] Email Id - bharat.[protected]@gmail.com Please let me know if you want any proof. Thanks, Bharat Lamba Assistant Manager, Bank of America