Pizza Hut India — Non delivery of order and lack of follow up

Address:

560037

I had placed an order at about 9:40pm on Feb 26, 2016 for a chicken overload pizza, a pepsi and a chocolate mousse. Since there were no signs of calls or delivery, I started reaching out to the call center from 10:20pm onwards and they kept dilly dallying stating that the order is in progress and that they were calling some other number and no one was answering. Firstly I fail to understand why they would call another number when I had placed the order and given my number specifically. They even retrieved my name from the database and confirmed so I cant accept that explanation.

After several more calls I requested to speak to the floor manager and was put across to a Mr. Sunil who again was not of much help. It was close to 11 and I was starving. Being very upset, hungry and angry I mentioned that I would go to the consumer forum as they could not handle this order after nearly 1hour and 15 minutes. I was promised a call back which never materialized till much later when the Marthahalli branch store representative called and apparently claimed that it was a mistake from the call center side and I would have to place the order again. They again mentioned a story of calling some other number.

I am convinced that the call center is highly inefficient and do not value the customers enough to ensure the meal is delivered much less provide a call back or an apology.

Right now its more than 12 hours and conveniently this is supposed to be a forgotten chapter for Pizza Hut. The attitude seems to be more of take it or leave it. So I have decided to leave it but not without letting a few people know how the patrons are treated.