Pizza Hut India — Non refund of debited amount

Raj244886

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka
Website:	www.pizzahut.co.in/customer-feedback.php

I have placed an order on 24 Feb 2017 from account name- ANUP, mobile- *******666.
First order was placed online for Rs. 3190/- and due to unknown reason it was failed but money got deducted from my Axis Bank credit card. Hence, i placed a second order of Rs. 3230/- which was paid successfully at the time of delivery...

Now, regarding my first order of Rs. 3190/- which was deducted without receiving any orders and not yet refunded to my account . I have enquired with Axis bank customer service support they mentioned that amount got already delivered to Pizza Hut merchant on 27 Feb .

I called to Pizaa hut support center associate multiple times was was told one or the other reasons without knowing actual issue in details some told we didn't receive. some mentioned it will be credited back within 7 days and so on.. No one of your support staff helped me out and simply like pendulum played game with me.

For this i raised a dispute case against merchent with Bank and investigation is under process.

I will be happy that if the issue can be analysed into its depth and request you to please refund my amount of Rs. 3190. OI still have trust on this brand and service support please don't allow the customer trust let breakdown for minute amount.. Thanks

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Pizza Hut India customer support has been notified about the posted complaint.

Mar 09, 2017

Updated by Raj244886 Received a call back from the support associate- Pizza hut at ITPL and informed me that my deducted money will be refunded within 7 working days..Lets wait and watch their words once again same news like other time i heard from support whenever i called support desk for this issue...If not received within 7 working days my next plan of action is already decided and it will be under legal case.

Mar 13, 2017

Updated by Raj244886 No updates received yet..Didnt get any call back..Very Bad feedback response service..

Mar 14, 2017

Updated by Raj244886 Called at Pizza Hut ITPL branch and spoke to Manjula, after hearing my issue she said her senior Manager will call me. I was waiting for the call but as usual no response received from them.