Pizza Hut India — order no 2713972 cancelled after making payment thru net banking

 
2 Reviews
 Sg056 on Mar 8, 2018
Hello, i placed online an order for 2 medium pizza and paid through internet banking and it is confirmed by your mail from "team razorpay" and payment id: pay_9k4ss9w00tizzb for rs. 572.26. This order is booked thru our mobile.
Immediately after making payment, i got a sms with message that "your order 2713972 is cancelled. Would you like to order some thing else? www.pizzahut.co.in."
Not able to understand why it is happened and when calling to customer care, they listen for 2 minutes and after that saying they are not hearing, disconnected the call.

It is happened twice to us. Yesterday and today 11:15am.

Can i expect a call from your customer care why it is happened?

Thanks

Santosh gupta

Complaint Status


[Mar 08, 2018] Pizza Hut India customer support has been notified about the posted complaint.
Complaint comments  1 Comment     Updated: Share0Tweet0Share0

Comments

Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback

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    Pizza Hut India - order no 2713972 cancelled after making payment thru net banking