Pizza Hut India — Payment

Address:	Bangalore, Karnataka, 560043
Website:	online.pizzahut.co.in

Dear team,

This mail is regarding an incident that happened to me after placing an order request you to kindly help me on this

Order number - 7168803

Offer type - buy one get one free
Code - phe01

Today have placed an order through mobile, i have gone through the terms and conditions as well, so in the menu i have got two tabs first pizza and second pizza, have chosed first pizza chiken tikka, if its buy one and get one free of same quality it should have directed me to checkout page, but instead asked me to choose the second pizza of my choice so the second one what i choose was triple chiken feast finally it got me to checkout screen and have also added bread into my cart and the total amount that i need to pay is 744 and was displayed on the screen, which is attached in the mail please check.

Now got a call from the delivery person and received the parcel but could see three pizza, so informed him have ordered for one and the other one is free, so why should i be paying for the second one, i even showed him the same confirmation what i got but still i insisted me to pay 1353 even after speaking to a call center executive and the shop manager, so with no way i have to pay for what i have not ordered and i do not want to cancel the order as well i know you guys will resolve the issue.

Couple of points to highlight

After placing the order before checkout i did not see any int showing the orders placed are not valid for the coupon or not in offer
Econd if its not in offer system should have not accepted before proceeding to checkout
Now they say tripple chiken feast does not include in offer, then it would have given me an option to choose any other, now its my choice to choose the second pizza, how can the shop choose second pizza as same quanity and deliver (Chiken tikka)
I would have gone to veg pizza as second one, how can the store choose my second pizza
Finally the attachment what you see is a clear customer proof shows the final bill and the bill i received is different

I have screencast on my mobile which captured all that i have done while placing and final bill screen, also have tried on other pizza its the same prize, this means offer is present on all the quality of pizza, when placed through mobile

Not sure if the testing for online orders for app has defect, request you to kindly check

All i need is my money back for the one that have not ordered, request you to put yourself in customers place and help me in this regards

I hope to get a positive result through this mail from your customer.

Many thanks
Michael