Pizza Hut — Neither the pizza was delivered nor did I receive my money back

Address:

New Delhi, Delhi

My Details: Name – Saket Priyam Mobile – [protected] Home address – 766, Shree Awas, Sector – 18B, Dwarka, Delhi – 110078 I placed an online order to Pizza Hut on the 20th of May 2015. After an hour I received a call from the store saying that my order cannot be delivered as my delivery address is out of their area of service. Since I had already made the payment online I was told that there will be a reversal of the same amount. It has been more than a month now and I have not received the money back into my account. I keep following up with them every other day but I havent been able to get my money back. The very first time when I called them asking about the reversal they said it takes 21 working days. The 2nd time I called they said I will receive a call back from the contact center supervisor, that I never received. The 3rd time I called I was told that the store supervisor will give me a call within 2-3 hours and I did receive a call but from the supervisor of Dwarka store whereas my order was placed to the Gurgaon Sector 14 store, the guy told me that he will let the customer services know about it and I shall get a call accordingly but again I never received a call. I called up for the 4th time today on the 29th of June 2015 and after a long call the customer service representative assured me that I will receive a call from the Gurgaon Sector 14 store supervisor in just about 5 minutes but to my surprise I again did not receive the call so I decided to write a complaint against Pizza Hut. The order details are mentioned below. Order details: Pizza hut Order number –[protected] Order placed on – 20/05/2015 21:10:35 Amount paid – Rs. 468.96 Payment – Made through ICICI net banking Transaction ref – VIN/Yum_Restaur/[protected]/0 Delivery address – 649, O4U Center, Udyog Vihar, Phase 5, Gurgaon Please help. Regards Saket