Pizza Hut — Non delivery of services and harassment by call centre for 2 hours

Address:

Chandigarh, Punjab

I ordered a dinner big meal along with two Pepsi at 8:15 pm dated 3th June 2015 from my no [protected] at pizza hut delivery no[protected]..person at other end told me that order is worth rupees797 and will be delivered by 8:45..At 8:53 I got a call from [protected] and started asking about my address again..but I am getting regular deliveries at my residence 347, sector-30 A Chandigarh.when I asked him why are you so late and asking my address again..he replied very rudely that I will only deliver when I get from store..I felt very bad and frustrated.I called call centre at[protected] again at 8:54. Call was active for 2:09 min and I was assured that I will get delivery.But I didn't get any delivery...I called again at 9:06 and talked to Mr Talwinder Singh who assured again that delivery is on the way..when I didn't get any delivery I called again at call centre and talked to Chirag who kept me on hold for several minutes.Call remained active for 19 :49 mins..but without delivery or any solution..I told him that I will lodge a complaint in Consumer Complaint..I lost all my hopes.when.I got a call from [protected] at 9:49pm and person told me that he is kapoor and is floor manager at PizzaHut.. and informed me to my astonishment that sector-30 is not covered under delivery and if you want delivery then collect from sector35.only this much he can do.I told him ...Am I a fool? After waiting for 2 hours why will I go to sec 35 and call ended.Isuffered for two hours at the hands of such insensitive people at Pizzahut and taken a pledge not to order in my life from pizza hut