Pizza Hut — Took 3 hrs and 1 hrs of phone call with 8-10 ppl..didnt deliver..[censored] expereience

Address:

Bangalore, Karnataka

WORST..You are at your worst level..Never expected such a cheap level work culture like this..Not even a road side shop will behave this way.. Issue details : Called centralized pizza call centre to palce order at 1:06 PM on Saturday[protected]. Enquired with the guy on call about weather its ITPL outlet or Whitefied outlet. He said its the centralized one, we will internally connect it. I said OK and asked to take the order. He confirmed my address and I said its for new address and he updated my home address which is near Hoodi.He took the order after confirming that there is delivery available to my location and promised me to deliver by1:45 PM (Check the call records). Late I got call again from pizza hut at 1:30 PM, but i missed the call.I called back at 1:34 PM and they started a story saying Whitefield outlet cant deliver, insted I have to re order it to ITPL outlet >> What the hell ?? AM starving hunger here and you ppl are playing ... Why did you confirm me that it will delivered to my address when it was ordered...Why are you asking me to re order in ITL outlet...Why cant you transfer ... Immediately I called customer care and tried to escalate it. Ashwini -so called supervisor..deadly experience..she picked up and she I explained her the issue..she started to enquire with her team..no resolution..meanwhile to reach her, I need to explain issue details to atleast 2-3ppl..crap..she was waste ..she said I will internally route the order to ITPL outlet and it will be delivered by 2:15 PM ..but nothing happened till 2:05... Called back customer care to escalte again..I spoke to Azeez .. He tried to arrange it for me ..worked out with his team took order by 2:20 PM..and told that I will get the order by 30min.. Again someone from ITPL outlet called me back asking to place the order again as they have received only name and phone number but not the order detail...[censored] experience.. pissed off..[censored]t..crapy.. Can you just imagine..can you play like this with hunger ??? High drama still continues... anyhow re ordered to ITPL outlet..Meanwhile spoke with Azeez and Ashwini for 3-4 times..which took 30 min.. ITPL outlet said it willbe delivered by 3:30 PM ..Think..started ordering at 1 PM..and it extended till 3:30 PM.. This doesnot stop here.. Finally a guy called me tod eliver pizza..Worst part is, he has gone to my office address.he said he cant deliver to my home address..Screamed at hima nd said I will escalate..he said ok and kept the call. I called Azeez and told this..this incapable started a new story now..saying that I have placed the order to office address only in my first call... I will challenge you guys..I ordered to my home address..I confirmed with the guy who was taking order and reconfirmed before he disconnected..stressed on the landmark again 2-3 times.. But this Azzez shouts and says it was ordered to office address..How much is the bet?? 1 crore ???? I will challenge..Open the call details of 1:06 PM.. Dont know how, the delivery boy came near my location..near Krishna community hall, ayyappa nagar hoodi.but he startedanother story...he cant come beyond that point it seems.. What the [censored].. Many times we have to delivery to our location..moreover its just 50mts from the point where he was standing..Cant thecome ahead 50mts after this hell out of mistakes from your side.. and it was already 3:45 pm..finally I called again Azzeez and asked him to deliver to my home which is 50 mts ahead..he directly refuse..all converstaio took another 10 min..but that time it was 4 PM..[censored] OFFFFF..what the hell you guys doing... 1 PM to 4PM ..u didnt deliver food.. He connec to his manager..Dont know if he was the real manager...by named Karthik.. he is not fit to be..Incapable of taking decissionand satisfying customer.. you guys played a big drama with me..Can someone who is responsible, call me and compensate me on my hunger starving for 3 hrs..If not I will post this in media..and public sites...Your sorry doesnot work out..Me and my wife stayed hunger for 3 -4 hrs because of your irresponsibility...