PMPL Broadband — Poor customer care service

I, prasun kumar bhattacharjee, user name prasun_swbk, obtained a broadband connection through Starlite Wi-Fi Brod band services (P) Ltd, Halisahar on 28.5.2014. The broad band was commissioned by your techniciaan Mr.Asish and Shibo Ganguli after concert efforts.They have provided me only a Money receipt of Rs.2450/- stating Package charges Rs.400/-Taxes Rs.50 & Registration charges Rs.2000/-. They have obtained my signature on a blank form(in duplicate) reported to be required for office record. As the information printed on that form one copy is original, 2nd copy for local dealer/service provider and the 3rd copy was to be provided to customer duly accepted by concerned authority/service provider.Asking them for 3rd copy they told a photo copy of the Original document duly completed in all respect will be provided within 3 days. Since then even after making so many telephone calls the customer copy of agreement did not provided to me as yet.Today is 25th June i.e.29 days are being elapsed but I did not get my copy of document/agreement. I don't know how this office is being run. Mr.Asish, reported to be your Technician, Mobile No.[protected] & No.[protected], had taken the responsibility of providing the above document and urgent /immediate services during non-commercialisation, if occurred on line. According to the leaflet provided to me and my subscription, I would be treated under Jet classic customer category where a customer is supposed to get minimum speed of 256 kbps and a maximum of 2mbps.Whereas I am getting maximum of 100kbps and that is also at deeper night. It has become very difficult to work at a very low speed.Some time I intended to make a VDO call to my son at Hyderabad that I could not due to the defects either on line or low speed or the reasons better known to you. Maintaining of such Net connection is not appeared to be fruitful to me. More so Mr. Asish who promised me did not bother to attend to my phone even after several calls. My intention was to adopt the Package APP512 and that was told men too.Today I got a SMS on my Mobile for the renewal of my package. Now you tell me what to do with this.If your customer care service is not improved you may not aspect good customer for your business. An early action followed by a suitable reply is requested. Thanks.