PNB credit card — Double payment to customer instead by one payment request and charging overdrawn limit charges

Address:

Thane, Maharashtra, 421202

Respected sir/madam,

Myself rahul r hiremath is using pnb credit card 4197 8915 xxxx 4005. On 2nd april 2017 i used the card to make a payment of rs.40, 000.00 towards the payment to club jiva, for which i got the receipt also. I checked my unbilled transition on 6.04.2017 it was showing 2 debits of rs. 40, 000.00 towards club jiva on 2nd april 2017, whereas i have made only one transaction of rs. 40, 000.00 on that day. When i checked my profile summary on 4th april 2017, it was showing current outstanding of rs. 49096.27 only and the last transaction detail it was showing as rs. 40, 000.00 on 2nd april 2017 at 13.47.49 p. M, which i made payment towards the club jiva.

When i saw unbilled transition on 06.04.2017, it is showing two (2) debits of rs. 40, 000.00 each on 2nd april 2017 to club jiva.

I have communicated then that i have made only one transaction of rs. 40, 000.00 on 2nd april 2017. And my card credit limit is only rs. 50, 000.00, so how it is possible to make payment above my current limit.

Since 5th april 2017 i was in contact with pnb credit card department and for rectifying the same but i was no done from their side and on 10th april they generated my bill with two debit of rs. 40, 000.00 the total outstanding of rs. 90, 220.28 it includes rs.1124.02 towards overdrawn limit charges.

I have raised following complaints with pnb credit card

1. The excess amount paid to club jiva is the mistake from pnb credit card (For one transition the bill was showing twice debits)
2. My transition limit is only rs. 50, 000.00 but you have made payment almost the double (Rs. 40, 000.00 extra) the limit.
3. As per my bill dated 8th april 2017 the outstanding is rs. 90, 220.28 instead of rs. 49, 096.27 because of excess payment from you.


I have made several calls to call centere and wrote several e-mails to pnb credit card department but till today i have not received any proper communication form them.

The excess payment maid and the charges they add (Overdrawn limit charges) is reflection in my bill it will effect my cibil also and reduce my cibil report


Please rectify the same at the earliest.

Thank you