PNB Housing Finance — Refund of processing fee

Address:	Virar East
Website:	It's Punjab national Bank home loan

My name is divya dave couple of months back i applied for home loan of 25 l at pnb housing finance, mumbai. I have submitted all the documents, details and processing fee cheque of rs. 5900.00 while applying for it i gave complete information of the past fraud happened and also told them that my cibil score is low. Will i be able to get a loan, i asked to executive of bank. He assured me and gave the confidence that your loan will get approved. I applied in the month of june and submitted all information. On 7-7-2020 got a call from executive stating your loan is on the edge of approval but instead of 25l it's 24l and will receive on mail in a day or two. Till mid of september they said it will get approved and on around 18/9/2020 they said it's been rejected. While giving them the processing fee cheque they said the amount will get deduct only on approval and if in case it get reject your amount will get back. Now they tells me that processing fee is non refundable.

Can u please help.. As i gave all the information. They kept me on hold for a long period and now they tells me it's non refundable.