Policy Bazaar — refund awaited

Website:

www.policybazaar.com

— forwarded message —
From: pratik patel
Date: thu, aug 17, 2017 at 9:33 am
Subject: fwd: [#57557]
To: [protected]@policybazaar.com, care, motor

To concern authority,

As i have provided my details regarding refund issue at the last of mail and authority have given final date 15th august (26 july date of deduction of multiple payment), i have not given any refund as i already given neft mandate form and number of calls and emails to the respected authority.

It clearly seems that policy bazaar is only interested in selling policy not refunding amount to customer (Multiple payment due to your gateway error and insisted by deepansu your sales representative to make another payment).

I would like to ask and final reply from authority that are you interested to give my money back?
Reply is expected from your side without any delays as already 22 days are gone.

Nobody is given proper date or solution which is clear indication that i made fooled by policy bazaar.
As i have all proof and recording of calls from your representatives regarding false promises made for refund. If you want i can mail you.
A last level of service is provided by policy bazaar to me, i need to call regularly to your representatives and waiting for average 20 mins to get regularly false promises. So finally tell me whether you are providing me my money back or not, again without taking more 10 days as already 22 days over.

So finally please close my case and refund my money.
— forwarded message —
From: care
Date: thu, aug 10, 2017 at 4:57 pm
Subject: re: [#57557]
To: pratik. [protected]@gmail.com

Dear mr. Patel,

Greetings from policybazaar.com!

We understand your frustration and sincerely apologies for the inconvenience and unintentional delay caused to you.

We would like to inform you that we have received an update from the insurance company that the refund has been processed by their end on 4th aug, 2017 due to pending with the underwriter approval and same should be reflect in your account within 7-10 working days.

We hope you will understand that we are dependent on the insurer and we are coordinating with them for immediate closure on the case and we will let you know the exact date as soon as we get an update from the insurance company.

We request you to kindly wait till that time, it is the maximum tat which we require from you and we will try our best to do it before it. Do let us know in case you require any other assistance from us in this matter and we will gladly do all that is possible by us. You, our customer, will always remain our priority.

Please feel free to call us @[protected] or you can write back us at "[protected]@policybazaar.com" in case of any other information required.

Assuring you the best of our services.

Regards,
Divya garg
57557:110266

Respected authority

I am renewing my car insurance from your portal with help of your representative on 26th of july 2017.
At the time of payment i continue with my credit card and i did, but i found it was unsuccessful from your end with the message

"your payment could not be processed by payment gateway. Please try again." (Proof attached)

Then your representative (Named "mr dipankar") asked me to do payment again, so i did payment again but same message i got.
That msg has attached with this mail.

Than your representative transferred my call to payment section and they are not giving me proper answer and then they cut my call. Very poor response from them while customer facing such issue.

As i found 2 deductions from my credit card with payment ref numbers as

227475 for first transaction worth rs 12529 and 788199 for second transaction worth rs 12529 (As credit card used for payment i am attaching proofs of mail, i can not attach statement till it will generated at completion of my credit month)

So revert my money back. After many calls made to your representatives named sofia (Pw0 4343), himanshu (Pw0 5185), ronika
Pw0 518, abhishek pw0 5001

After many calls i got policy but refund of multiple payment still awaited.
Some proofs i am attaching with mail for your further reference


My details you may need while looking up my case as:

My old car policy
Bajaj allianz

Og[protected]-00010184

To new tata aig

My contact number [protected]

Kindly do needful in this matter and reply me back