Policy Bazaar — Selling fraudulent insurance policy

Address:	201301
Website:	www.policybazaar.com

Dear sir,
I had purchased medical insurance policy for my father and mother from policy bazaar. They advised me to go for star health services therefore i purchased the policy amounting to rs.13991. As my father is above 50 years of age and mother is below 50 so as per the guidelines of the insurance team medical test was conducted for my father in the lab designated by star health team. First of all the lab itself did not contain any equipment for carrying out the tests mentioned in the policy. Only a sample of blood was taken. They had mentioned that ultrasound, ecg and other tests would be conducted but there were no equipments for doing those tests. After that i did not get any update from their end on repeated followups they said that based on your ecg report my father would not be covered for cardiovascular diseases. The point is there was no ecg conducted by them, i asked them to provide me the reports on the basis of which they are making this claim. But they are not ready to share the reports. Moreover my father had his full body checkup done 2 months before only and everything was fine in those reports. I communicated this to policybazaar team and asked for explanation since then i have not heard anything from them.
Sir i am in dilemma, i had purchased this policy in the month of march and also mentioned in the income tax return statement but now i do not know what will happen. My father and mother are still without any insurance cover till date.
Please help me and keep a check on these companies who are doing medical tests on papers only and making fools of general public.
I hope for a positive response from your side.
My policy details are as follows
Your application id 31614970.