Policybazaar.com — Fund debited but transaction failed.

I have taken an insurance policy from policybazaar.com for my two wheeler. I was paying it from phonepay UPI. Money is deducted from my end but policy was not issued at first. I repayed and got the policy. But my failed transaction debited amount has not been refunded. I am not able to find out any support from policybazar.com side.
Kindly help me in this situation. My transaction details are in attached screenshot.