[Resolved]  Poorvika Mobile — regarding worst staff behavior as well as worst customer experience.

Address:560068

Today (08.02.2020) i went to buy new mobile in poorvika at madiwala with exchange of my old phone. When i went there my mobile is in perfect working condition. My old mobile was checked properly and they said they will take it for 5000rs. We chose the new mobile and they took the payment as well. After the payment they started checking my mobile again, going inside to some room and roaming around the shop for more than 15 min. Finally they handed over my old mobile to me and saying there is an issue in mobile screen.
When we asked them about this, that my mobile was in perfect working condition before they checked 2nd time. They started shouting on us using loud voices in front of all other customers, all the employees ganged up together against us for asking the question, how did the screen is not working now?. When we asked about the reversal of the payment they laughed and carelessly said it will take 24hrs to credit.
Now i lost my 5.5k worth mobile as well it made my day very worst.
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Mar 12, 2020
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Feb 10, 2020
Poorvika Mobiles Customer Care's response
Dear Customer,

We regret for the inconvenience caused if any, will verify with branch and contact you shortly.

Sincerely Yours,
Customer Support
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    Poorvika Mobiles Phone
    +91 44 4399 9970
    +91 44 4266 6666
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    Admin Office No. 30, Arcot Road, Kodambakkam, Chennai, Tamil Nadu, India - 600024
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