[Resolved]  Poorvika Mobiles — Tawa got defect and I hv asked for refund or replacement of other product

Address:Poorvika Shanthi colony annanagar Chennai

Hi, worst experience I hv purchased so many items from ur shop
And regarding this tawa …Annaagar shanti colony branch one sales Grl name Pavi she only coordinating
I had informed this concern over phone call to Poorvika the next day itslef but no response got ..the later only I got this Grl and communicated ..I hv all voice records and chat she interacted with me
She asked me to return the item to store since I m not well can’t travel due to health issue, I hv send it through donzo that tawa also she mentioned me particularly that if I hv that box and bill along with that means she wil get refund or option for getting other product that that amount …
Aftr 2 weeks follow up that Grl Aftr that tawa got serviced by company it has come I can use the product …the image she send is from some home there is floor mat etc and she send me photo keeping on floor …I dnt kw wat is gng on here ..wat servise u can do in tawa ..I return it back Becoz its discolouration and worst item
Here with I m attaching the product and bill I have send
Also sharing the last 2 images that Grl Pavi she send me aftr saying it’s been serviced by servise ppl
Plz go through
I dnt want this item I need refund of this item or any other nonstick item for same prise or if I hv to pay extra amount for that also fine
Do needfull

With regards
Stefy Vinod
+1 photos
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Feb 19, 2024
Complaint marked as Resolved 
Poorvika Mobiles customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2024
Poorvika Mobiles Customer Care's response
Dear Mr.Stefy James,

Greetings from Poorvika Mobiles Pvt Ltd!!!

the seasoning was completed in the tawa, and the problem was remedied. The customer also agreed and collected it from our showroom.
We have tried to reach your contact number which is not responding. Kindly resolved the issue from Indian consumer forum.

Appreciate your understandings.

Poorvika Escalation Team.
Feb 20, 2024
Updated by stefy james lobo
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