[Resolved] Poorvika Mobiles — Emi and brand cashback not received

ABDUL SULFI

Feb 20, 2024

Address:	No: 94, Mosque Rd, near Jammu & Kashmir Bank, Cleveland Town, Pulikeshi Nagar, Bengaluru, Karnataka 560005
Website:	www.poorvika.com

I have purchased vivo mobile From Poorvika frazer town on 15th November 2023 and the purchase was done through the my idfc Credit Card with 3 month emi options.

The time of purchase, that models are having a cash back offer of Rs.[protected] Brand cash back & 491 emi cash back ) and they have mentioned in invoice cash back amount will be credited with in 90days.

Almost 100 (3 months EMI paid) days crossed and till now I don’t have received any cash back amount for the phone.

2 times i have visited the frazer town branch, 1 st day they said vivo promotor is not available today "come tomorrow" and second day i visited and the staff said after 12:00 o clock manager will come, i should come that time only.

They dont give any value for my time, and cash back also not credited.

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Mar 2, 2024

Complaint marked as Resolved

igot it ... thanks indian consumer complaints forum

Poorvika Mobiles customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2024

Poorvika Mobiles Customer Care's response Dear Abdul,

Greetings from Poorvika Mobiles Pvt Ltd!!!

As we discussed over the phone, In response to your concern, we would like to inform you that we are forwarding your concern to our relevant department. So, we would request you to kindly wait for some time we shall get back to you soon.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.

Verified Support

Mar 01, 2024

Poorvika Mobiles Customer Care's response Dear Abdul,

Greetings from Poorvika Mobiles Pvt Ltd!!!

As we discussed over the phone, In response to your concern, we would like to inform you that we are forwarding your concern to our relevant department. Once we received the status will update you soon.

Appreciate your understandings.

Thanks & Regards
Poorvika Escalation Team.