[Resolved]  Poorvika Mobiles — False NO COST EMI Offered for 70,000

Address:

Hosur

Hi Team, I bought VIVO X60 Pro Plus on 2nd Apr 2021 at Poorvika Store, Near Fish Market, Hosur - 635110

They offered, 10% cashback, Bluetooth Speaker, No COST EMI(HDFC Credit card) which was as well available in VIVO or Amazon Online store. They mentioned instead of buying from Online store, They can give the same offer at Local Store too.

So I purchased it as well using HDFC Credit card with 12 months EMI.

Compliant
1. The NO COST EMI is not working. HDFC is charging me Interest last two months. When I called Poorvika, they asked me to call HDFC and tell them that they might have not converted the EMI correctly and resolve it myself. But HDFC mentioned that NO COST EMI is only for 6 months EMI and not for 12 months. They also told Many Poorvika stores are giving wrong message to many customers with 12 months EMI. Now I end up paying Interest.
2. The Bluetooth speaker they offered never given until now. Its 2 months over now. I understand lockdown time. But Apr whole month they never gave while there stores were very much open.

I dont want to pay any extra interest, I had full money to purchase as well, Since they told that if I take with NO COST EMI I get 10% cashback, I took the EMI Option. Now I end up paying interest and the Bluetooth speaker also not delivered.

I am very disappointed with the way Poorvika Store is handling for High end mobile business.

FYKI. The Poorvika help line when requested for Poorvika Hosur store manager number, They gave a number [protected]. The person is telling its not Poorvika and He is some taxi guy. Poorvika gave me another help line to raise complaint[protected]. I called twice and almost 15+ minutes. No one is picking the phone.

Thanks,
Partha..