| Address: | QTRS NO 98/6, TYPE II, HVF ESTATE AVADI CHENNAI - 600 054 |
Based on the commitment of Smt Manu Mathi,
(Mob.No. [protected]) one of your executive agent, that the mobile will be delivered on the very next day (even in the lockdown restrictions), I had ordered a mobile phone Redmi 9 power on 15.05.2021 (Order ID 916662) online. Since, I was in urgent need of mobile phone, I had explained the situation of my urgency and and in reply Smt Manu Mathi madam committed that the item will be delivered very next after the booking. Hence, fulfilling my requirement I had ordered the mobile phone instead o[censored]sing some other sources to purchase the mobile.
However, after ordering the mobile phone a call came from customer care and it was informed that the mobile will be delivered only on Monday (between 10 to 12) and not on Sunday. Immediately after the call, I had called Smt Mathi Madam to informed about the delivery date, however, she has not picked my call. Hence, I waited for the next day i.e. Monday for the delivery of my item.
But, however, the mobile has not delivered on the expected time as informed by the executive. When the matter was informed to Smt Mathi madam on Monday, the individual informed that she will look into the matter and will inform after sometime. But she didn't informed anything as of now and has rejected my call when I had called her after 1 hour.
The matter was informed online several times as well as through phone to customer care executive. But, however, no action has been taken to deliver the item.
This shows that I have been given a false commitment and duped by Smt. Manu Mathi and by your executive team so that I can purchase the mobile phone even though they were aware of the consequences that it will not be delivered within the next day.
It is humbly requested to kindly deliver the item as soon as possible.
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