[Resolved]  Poorvika Mobiles — service poor

Address:

Door no SL04/49-50 Express Avenue Whites road Royapettah Chennai-14, Chennai, Tamil Nadu

I purchased nokia 150 mobile on 16th jan 2020 at express avenue poorvika showroom. The charger is not working within 20 days we took it to the showroom they took 20 mts and said you have to give it to nokia showroom we have spoken with them you just show the bill and they will replace the charger for you. We went to nokia showroom before touching the mobile they said that their limit is only for the handset not for the charger. I dont know whose mistake and whome to blame for this so i called to the poorvika showroom from nokia showroom and explained the issue again they said bring the set to poorvika showroom we will replace. After bringing there they reacted as it we are new client for them and diverting us from the start go to nokia showroom and we said we are the sae came before here and called from niokia showroom even again they reacted like we are new. Atlast the said give your mobile and handset we will send to factory and they will check wether your query is correct and will send a new charger. I can't understand even i have purchased the basic mobile they are handling this do you think all of the customers must buy the costly mobile and then only your staffs will take care us. Also why should iwe wait for 3 or 4 days for simple charger to get changed when they factually found the fault which i said is correct. Actually i was eager to buy one more mobile of samsung a50 and power bank along with service they provide. But onseeing this response i felt very annoyed and came back without giving the complaint mobile and do you think i don't have money to buy a new charger and coming to complain to poorvika with full proof of bill and box and the whole kit. I am very serious to look your staffs lethargic like this.