[Resolved]  Poorvika Mobiles — sold incompatible product and denying to return/ exchange

Address:

No. 66, EVN Road, Om Sakthi complex, Near to Abhirami theatre, Erode - 638011

Dear all,

I have visited poorvika mobiles (No.66 om sakthi complex, evn road, erode) on[protected] to buy a type-c to 3.5mm earphone adapter for my oneplus 7t mobile phone.

I have asked the salesperson for the adapter and he had provided me with inbase brand type-c to 3.5mm adapter. They have also briefly tested it with my mobile. Could hear the audio output so they have billed and i took the product.

When i reached home and used it i could hear a static noise (Buzzing sound) in the earphone along with any kind of audio from the phone (Songs, videos, system sounds etc.). This is not an earphone problem. I have tested with multiple pairs of earphone and still the same issue.

And later after some research, i have found that the inbase brand adapter hardware doesn't support the oneplus mobile phones.

I have rushed to the shop within 2-3 hours of purchase and explained them the issue. The salesperson refused to accept the claim and they are convincing me that this is how an earphone works (With a buzzing noise in the background). As if i don't know anything about electronics and i'm using earphones for the first time.

It is the incompetence of the salesperson. He should have knowledge of products before selling. He should have known that this product doesn't completely support oneplus mobile phones.

They are neither accepting return nor exchanging for some other product. I request a refund or exchange with some other product (Not the adapter).

Please find attached the bill copy and product photos.