Popular Hyundai — hyundai xcent diesel

Address:

Thiruvananthapuram, Kerala, 695017

I am a Hyundai car user for the past 10 years. I had one Hyundai I10 and now have Eon and Xcent diesel.

I have always trusted popular and all the services were done through them. Today I have given my Xcent car for servicing and I have raised complaint about the AC.

I had the same complaint for the previous service also and they have done some work on it. But the performance of AC was not better even after the service which I informed the Service center.

Now they are telling me that the AC coil has issues and need to replaced which will cost me around 8, 000 rupees. I don't understand why the AC coil will get damaged as the vehicle is only 3 years old and just done around 38000 kms. Also nothing was mentioned in the previous service when I specifically asked to look the AC performance.

Even my battery got damaged and I had to replace it last month. Normally my understanding is that the normal service should take care of these as they need to check the battery performance. Now I think the basic checks are not even done. Another complaint is about the music system fixed in my car. It broke even my first service was done..They tried to fix that in all my services but still it is not fixed properly in my dash board.

Overall I am not happy with Popular Hyundai dealership, Trivandrum at all. Could you please look into this and advise me on this situation. I have been a loyal customer to Hyundai vehicles and many of my friends have opted Hyundai based on my recommendation and experience.

My car registration is KL 22 H 4164