Popular Maruti — Complaint about the service of popular maruti kottayam

I have a complaint about the popular maruti service centre at kottayam. Prior to a long journey, I brought my swift car to the service centre for a checkup. They did general checkup and given back to me. After a 320 km journey I have noticed that my front tyres are wearing too much. Then I gone for nearby tyre shop for replacing tyres. While replacing they were found that front tyres became more loose and swinging more. Hence I put back the old tyres and again went to the service centre and approach the same supervisor Mr. Gince. After a one day checkup he informed me its steering rack has weared and should replace that part. Apart the other things are verified and found OK. Cost for replacing that part is around 28000 Rupees.

But I had some doubt about it. Hence I decided to go to another service centre. I went to Indus service centre kottayam and shown this. After a one day checkup they found that the axle nut was loose and they tight it. Now 2 to 3 weeks I have been observing and till not find any problem.only 2000 Rupees was paid to indus.A huge difference in the price was happened here. Now a days kottayam popular maruti service center efficiency is very poor and they are more concentrated in the money making rather than customer satisfaction. They could not find this axle nut was loose.its a big fault. My brother was brought his vehicle and he also noticed the same that their poor efficiency.customers have mostly poor knowledge about the technical side. We are unable to find what they are talking is whether true or not. They are utilising this. But this will loose your credibility. Why we are approaching a service center rather than a local workshop. We are thinking that their technicians are well trained and they will do a proper checkup and will get a well service.we are expecting a reliability while we approach you for a service. If we are not getting that, surely we will be forced to go for another brands. Hoping a reply as early as possible.

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