| Address: | Kerala,calicut,pachakkil |
Hi,
I would like to bring to your attention about a service issue with my car, kl14 d-5212.
I have been your customer for many years now and have been getting all service and repairs done from your service center in pachakkil, calicut.
A total check up on the car was done in april, 2019 at a cost of 7500 rs.
On september 22, the vehicle developed starting trouble. I brought it to the service center on the same day. They checked the car for 2 days and
Charged me 1000 rs. They fixed a headlight issue but said that they couldn’t identify any starting problem. The supervisor asked me to inform him
If starting trouble occurs again so that they can check it onsite. Got the vehicle back after repairs on september 25 and on 26th morning
It failed to start. Break down service personnel visited my home but could not identify the fault. He asked me to bring the car to service center again
For a thorough check.
Took the vehicle to service again on september 28 and it has been there for 14 days now. The supervisor called up last week to inform that the
Distributor is faulty and that it would take 5000 rs, and 15 days’ time to resolve the issue. I approved the order and asked them to deliver the vehicle to my
House near civil station since i am not in india at the moment.
Today, the supervisor called up again saying that the part is not available with maruti and it would take 10000 rs to procure it from outside.
As per him, it is still not conclusive whether the issue is with the distributor itself.
It’s an old car and i just recently spend 8500 rs on repairs with popular and 12600 rs to buy new tyres. The car is not worth a lot of money now
So there is no point in doing a repair for another 10000. I have instructed him to deliver the vehicle back to my house without doing the repairs.
With all this contradictory statements and time period it has taken to identify the issue, i suspect malpractice.
Please investigate this issue so that no other customer go through the same ordeal.
Thanking you,
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