Popular Maruti — Periodic Maintenance for Car SWIFT ZXI-KL35G-8191

Address:Pala, Kottayam Dist, Kerala

I did the 60, 000 kms period maintenance service for my car swift zxi KL35G-8191 on 26.09.2022 at the Popular Vehicles and Services, Pala Branch, Kottayam District. On 07.10.2022, during our travel with family to Thodupuzha, we noticed fuel smell in the car and it was fuel leakage from the vehicle. The car was taken by recovery vehicle to the nearest popular service center at Thodupuzha and they informed both the fuel hose (pipe to engine) has been damaged and they replaced both the fuel pipes.

When I called the concerned service advisor at Pala branch after this incident, he informed that fuel pipe leakage is common for Maruti cars and every day 1-2 cars are coming in their service center with this complaint. Then why it was not checked at the period service, the answer was if the fuel leakage is there at the time of service, then only they will check.

I believe that such fuel leakage can cause major accidents including loss of lives. When we send our cars for periodic maintenance service at authorized centers like Popular, we expect the cars to be checked properly for all the possible wear and tear. This incident shows that no such inspection is carried out at the Popular Service Centre at Pala.

I request for a proper investigation on this matter to avoid the accidents that can be caused due to such poor quality and irresponsible services.

Ligimol Roy
Mob: [protected]
Email: roy.[protected]@hotmail.com
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Popular Maruti
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Popular Maruti Phone
    +91 484 233 0039
    +91 484 234 4345
    Popular Maruti Address
    Kuttukaran Centre, Mamangalam, Kochi, Kerala, India - 682025
    View all Popular Maruti contact information