Popular Maruti — sub standard engine work by popular maruti

Address:

Popular Vehicles & Services Ltd Old No 155 New No 123, Ponranjitham Complex, Medavakkam Main Rd, Keelkattalai, Chennai, Chennai, Tamil Nadu, 600117

With regards to my car kl 07 bm 3908, which was given to your popular maruti station from mid september in chennai and before that in calicut popular under mr akhiljit.

Initially, when i came i had told in chennai office that the same had been overhauled and it was completely like a new engine for which i was given 30, 000 km warranty on engine and engine issues.

Problem : missing complaint during idle position.

When the vehicle was taken from kerala to chennai. I went to a service station in popular chennai, since i found there was an engine missing in idle position.

They advised to do a complete servicing before the actual service date, which cost me around rs 17, 900 approximately but the basic problem of missing was not solved or identified. The service engineer mr. Yeshwant stated that, this is not an issue and all old vehicles have such problems. I was surprised with such feedbacks, since i spent rs 62k on the engine in calicut and such issue should not arise. The milege was 7 km per liter after their servicing. They retured the vehicle by doing some servicing and not at all solving my basic problems after 20 days.

Now, they have not given any car as replacement, this was promised by your customer care that any car with more than 48 hrs, i am entitled for a car whereas the service station never gave me any even after asking, stating it is not available. So, i had to rent a car for my basic need for a month which cost me rs 25, 000.00 a month.

Since i was not satified with the service, i spoke to mr. Ponny swamy (Regional manager) and immediately retured the vehicle. The vehicle was taken back on 03rd october. As i was persistent since the engine was having the missing issue and the work done by popular was really substandard. The same was informed to mr. Ponnu swamy and other members. He immediately accepted the same and vehicle was returened.

Now on oct 14th, i have been told by your service engineer in chennai that they have found that the head is damaged after opening the engine. This was never mentioned when i did the complete engine work in calicut or sent for service in chennai?

At the time of delivery of the vehicle after engine overhaul at your service center at calicut, they only mentioned that the ac needs to be rectified and the battery needs replacement', accordingly i have purchased a new battery and also got ac rectified for which i spend another rs 22, 000.

1. Why wasn’t this done when you took the vehicle initially? And why was the vehicle returned without solving the basic issue and went ahead with servicing?
2. I am surprised with popular brand in india for giving such extremely pathetic service. When my engine was seized, they changed the whole engine and gave a warranty of 30, 000 km. If the head was faulty, why wasn’t it informed or changed? You think a person spending rs 62k will have problem in spending another 10k. It was wastage of my time and money. Will you ever do a heart transplant with a half functioning heart?
3. It is a service failure to identify and rectify the issue by popular, india.
4. I have paid rs 63, 000 for engine + 18000 (Service) and still it has issues arising.

I am really tired with your whole service, my business loss for wrong diagnosis has been one and half lakh, which have been given to maruthi for rectification, plus i changed new tires, did body works since the engine was under warranty. I need to be compensated or the issue needs to resolved at the earliest. You have not valued my time and my time loss since the service done from popular. I have been using rented car for all my needs, who shall compensate for 2 months??

It has spend more than 4 months in service station this year and nothing is resolved. Everytime they come up with a new thing and take money.

Kindly resolve this issue issue urgently without any further payments from my end.

Regards,
Sreekanth nambiar