Popular Maruti — Very poor car service

Address:

Thiruvananthapuram, Kerala

My car met with an accident and both the doors, quarter panel on the right side of my car was damaged. The car was insured under Maruthi-National insurance(Policy no:[protected])and was given for body repair to Popular vehicles and Services Ltd, PalamKonam, Perumkulam PO, Alamcode 695102 on 24/Feb/2015(Jobcard No.JC14012312, JC[protected].They committed to give the vehicle back on 04/Mar/2015.After the service the car was delivered to me on 05/mar/2015. I was totally disappointed seeing my car.Both the doors are have been replaced but they were not properly aligned and also there were a lot of paint patches on the right side of the front bonnet. On my complaining the service technician called a mechanic for repairing and was done in front of me. I was amazed to see how irresponsibly and carelessly the car was being repaired.Instead o[censored]sing tools he was using his legs and hands.He stamped the door several timesto make it properly.The concerned technician Mr.Biju told me that rectifying further complaints I should bring the car some other day. After my request they gave me the insurance bill and I was shocked to see that they have charged for things that have nothing to do with my car. They have charged for replacing so many things that wasn’t damaged such as bumpers.I am totally upset and disappointed. Now that I want my car to be properly fixed but I don’t want to continue with the service of popular and let me approach some other service companies. I have informed all the above things to maruthi Suzuki In reply to my mail to the Maruthi Suzuki, The Customer relationship manager of Popular Alamcode rang me and told me that he would make arrangements to shift the service center from Popular Alamcode to the one that is specified by me and will also refund the money spent for internal panel coating (the internal panel coating of the doors that was replaced were charged)I was misguided and was made to pay for the internal panel coating of the newly replaced doors.The service personal told me that the spare doors that is supplied by maruthi is more prone to resting, so it is a must for me to do the coating at my coast. Now that I want Immediate and proper reply to my following concerns 1.The doors that were replaced are already damaged due to the careless work of the service staion.so I want the doors replaced with brand new one 2.I want refund for the Internal panel coating of the door 3.I hadn’t done Teflon coating on my car at the time of purchase .Now after the accident the service person told me that the Teflon coating has to be done as the doors are being replaced and so I paid them for the Teflon coating. Since there are many patches on the doors and bonet, and the work done by the service station is not satisfactory, I want the money that I had spent for Teflon coating to be refunded 4. I had left my car in Popular Alamode for 9 days gaining nothing but wasting my money, time and piece of mind. Now that I want to know the definite time limit within which I will get my car properly and satisfactory fixed