Postal Life Insurance [Pli] — issue with pli online payment.

Address:

713102

Dear sir,

I have paid amount rs 3016/- for my pli policy no wb-299438-us on dated 14/01/2019 through icici bank credit card (Transaction number [protected] attached) for the month of jan'2019 through online payment method and it shows a blank page at the last stage of the payment, but the amount was not credited to my policy, still it shows premium payment status pending on dated 14/01/2019 and last premium paid till dec'2018. I tried to book a complain to icici bank credit card department but they told me that 'your payment was accepted by india post, so we can't do anything, please call the india post customer care'. Then i tried to india post customer care no from last 2 days but every time either number was busy or not received by anyone.
Now i am very worried about my money and also punished as i have made a digital transaction.
Hence i am requesting you please resolve this matter as early as possible so that i can get my money back.

Thanking you.

With regards,
Sumoy roy
Ph no [protected] / [protected]