Pothys — transaction failure but amount has been debited

Address:

Chennai, Tamil Nadu

I have used my indian bank debit card for purchasing cloths and accessories in pothys, tnagar, chennai on 22.10.2018 for a value of rs.896... When i am swiping my card it will take too much time and finally the merchant copy comes and shows that your transaction failed due to time out... And at the same time the amount has been debited from my account... But the seller says that sir, we haven't received any amount so far... So plz you have to be paid by cash or any other mode... Then i am also again paid by cash... But still i am not received any amount for that failure transaction... So plz chect it and refund my amount shortly