Fraud! Fraud! Fraud! Beware...
Caution : Never ever deal with this company for any product or you will land to the worst remorse experience of your life!!!
It is sheer discerning to mention that I ordered 2 commercial treadmills from Powermax Fitness in coordination with the sales representative Satish Pathak which was delivered on '12th Sept, 2018'. After receiving the product, it was installed properly however the very next day it stopped functioning. We called "Mr Satish" to fix the problem which took 6 days for resolution. Just after 2 days the product failed to function again. Looking at the ignorant service response just after the sale it irked me a lot and hence I decided to replace the product. Mr Satish reassured me that the product will be replaced after seven days. Thereafter I waited for 7 days in view of the product replacement however when I called back he stopped receiving my calls. After many attempts connected with him he always asked for 2-3 more days of time for replacement despite of several escalations however no result was delivered which led to an impasse situation. The overall process galloped almost a month time and since the product was financed on consumer durable loan, the EMI payment date has approached.
Now the Bank is not ready to Cancel the loan and mentioned that the cancellation of loan can be done only with the consent of merchant. If that is the case then what about customers grievances if he is not happy with the product and Powermax representative is so discourteous and ignorant with the customer services interaction. Considering these inconsistencies, I have decided to return the product and demand cancellation of loan. Also I have logged a complaint with the Bank providing a detailed information of the same. Please do the needful as it has already led to the loss of my valuable time and efforts.
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