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[Resolved]  Prasanna Travels — bus seat allocation

This is with regards to journey dated 7th may morning 8.15 am mumbai to pune journey. I took on the spot ticket at vashi after specifically being confirmed about me get a seat in the front due to back issues and after being seated somewhere near lp the conductor guy asks me to get up and vacate the seat and suggests me to take up the last 39number seat or leave the bus inspite of other seats being vacant and no seat was on reservation. On being adamant they still made me leave the seat and shifted me to some other seat. Very mannered people
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Jun 16, 2018
Complaint marked as Resolved 
Prasanna Travels customer support has been notified about the posted complaint.
May 07, 2018
Updated by Vidhya.G *the conductor guy was forcing me to take up the 39number seat cause there was a lady and was unwilling to sit next to a guy and so that way they couldn't get their bus full hence only way was to push me there and work their way out.These people go to any extent to get money
Verified Support
May 12, 2018
Prasanna Travels Customer Care's response Dear Sir/Madam

We really appreciate that you have sent us a feedback and have given a chance of improvement to us . We sincerely apologize for the inconvenience caused to you because o[censored]s.

As per the feedback received from your side we have been taken an strict action against the complaint and we will be trying to improve our service as soon possible .We have strictly warned the Staff and if this issue arises again we will be penalizing the staff.

Once again sincere apologies from Prasanna Purple

We are looking forward to hear you for any kind of such complaints.

Please feel free to revert us for any concerns in future to below mentioned mail id:

[protected]@prasannapurple.com

Thanks and Regards
Prasanna Purple Mobility Solutions
501, Mayfair Towers I, Old Mumbai Pune Road,
Wakdewadi. Pune 411005.
Ph. :[protected]
www.purplebus.in
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Bus details :-Bus number MH.47.7799 which left at morning 8.15 from vashi and was moving towards Pune Station.
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    201/202, Mayfair Towers I, Old Mumbai Pune Road, C.B.S Road, Wakdewadi., Mumbai, Maharashtra, India
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