Prasanna Travels — bus service related

Address:

email: [email protected], Nagpur, Maharashtra, 440022

My family (3 persons) travelled by purple platinum bus from nagpur to pune on 18th may 2019 with pnr 93055750. The bus reached more than two hours late while also the air conditioner of the bus was defective and finally when passengers complaint, bus staff somehow rectify reluctantly. This caused not only delay and discomfort but the bus had to make unscheduled stoppage. While bus operator has charged huge ticket price as compared to other operators (In fact maximum among all the operators on this route), they should ensure all these. As they could not provide the desired service, company should make partial refund, at least 30% as that is the difference between fare charged by this bus and other ac sleeper buses.