Prasanna Travels — Bus time changed by operator and provide seat in two seats birth

I book single seat ticket for Amravati to Pune for timing 8.15pm departure for 1850/-.The purple travels send me new bus timings with departure at 6.30 pm with seat in double seat birth. The single birth is expensive than double seat birth, when i check the price for seat they have provided me its showing 1150/- only. The difference of 700/- i gave them for single birth and Premium Bus at 8.15. There are different buses run by purple, the price of 8.15 bus is higher than other buses. They are providing me seat in their normal bus and double seat. I want refund of my 700/- difference because i have option of booking 1150/- seat but i go for 1850/- for comfort, but they are not providing premium bus and single seat.
Was this information helpful?
No (0)
Yes (0)
Prasanna Travels customer support has been notified about the posted complaint.
Complaint comments 

Comments

Please Share your PNR Number for more info.We never transfer seat without customer confirmation.After confirmration from customer transfer seats & provide Fare difference.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Prasanna Travels
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    181
    Pending
    13
    Resolved
    27
    Prasanna Travels Phone
    +91 20 6683 5555
    Prasanna Travels Address
    201/202, Mayfair Towers I, Old Mumbai Pune Road, C.B.S Road, Wakdewadi., Mumbai, Maharashtra, India
    View all Prasanna Travels contact information