Prasanna Travels — bus traveling

I was travel from pune to goa with prasanna purple grand mh14cw3291 on 18.08.19. I and 1 other passenger bord from katraj by giving fare to driver. After dinner halt one of the driver came to me and said to change my seat (From seat no. 11 to seat no. 17). I was not ready to change my seat, but another person (May be your conductor) came and said that this is driver seat he want to sleep here and forcefully changed my seat. I had called your customer care no. Regarding this issue on the same time but he told that i am traveling illegal, so he can't help us.
Whole the journey i was restless due to the return blower over seat no. 17

Dear patwardhan sir
1. Is the seat no. 11 and 12 was reseeved for drivers really. As per my knowledge it is not.
2. Was we really traveling illegal, if yes then how it will handled from your side.
Thanks patwardhan sir.
Ramesh dawkhar, bhosari pune.
Mob. [protected]