Prasanna Travels — delayed travel time

I was travelling with purple grand nanded to pune date:[protected], time: 9:45 pm dest-n seat no-11 bus no. :mh-22-3839 paid 1200/- while traveling at 1:30 am bus stopped the driver said there is problem with compressor & we are trying arrange the bus.
But till 7:30 there is no bus available and the phone call not answered, because of this i was not attend office & face problems
Improve your service, very bad experience i have yet...