Prasanna Travels — I am complaining about bus breakdown

Address:

rohan abhilasha, lohegaon-wagholi road, wagholi, pune - 412207

Hi,
Me and my sister were traveling from Nagpur to Pune by Prasanna travels which departs at 10:10PM, Duration of the travel was 15HRS however travel took 18hrs due to which my next connecting train got missed which i booked under tatkal which costed me around 4k. The delay was because firstly the tire got punctured and it took 1hr to fix it, we understand that can happen with any bus however after few miles then the Travels AC Failed and stopped working completely which caused suffocation and driver somehow fixed the issue but it took more than an hour or two which caused a huge delay in arrival and not only that Bus driver was very casual when i informed about my next journey and was not giving any positive response and was least bothered about everything. I called Prasanna purple on[protected] and spoke with Manoj who work as a manager, I told him about my problems unfortunately as an alternative they offer me 20% refund in my wallet and in the POLICIES it’s clearly mentioned that in case of breakdown prasanna will refund as per Pro-rate basis so staff was not accepting this l. My only concern is to get the refund back which i can utilize in next journey.